Quality assurance should prepare the agreement with manufacturing and laboratory staff on both sides. The functions of the SQ of both parties should review and approve the quality agreement. Nothing should be taken for granted. Each party must review the quality agreement to ensure that its requirements are taken into account. A quality agreement should include at least the following sections: Cooperation is essential for any successful business partnership, so it is important for owners and contractors to develop written and oral communication protocols. A quality agreement should define all manufacturing roles and activities and establish appropriate contact staff for each organization. Processes such as corrective and preventive measures (CAPA) and gap management can lead to dissent, so responsibilities related to investigations and other processes related to the management of quality events should be clearly defined in the agreement. The guidelines also state that quality agreements should be clear with regard to product release. In a previous article, I described in detail the good trading practices of ASMs and ASAs. I have described the MSA as a document that defines the operational, legal and financial framework for the delivery of services or the provision of products. I discovered that there are several sections within the MSA that fall back on the QTA. This article continues the discussion from the perspective of the Technical Director, who will act within the framework of the QTA, describing how MSA and ITQs work together and how to negotiate the QTA to achieve the project`s objectives. After proposing real examples of technical changes that did not appear to have an impact, but ultimately resulted in product problems or regulatory connection requirements, we agreed to notify the client`s technical director during the two-hour scheduled calls.
In the project plan, we also committed to having representatives on site or during critical operations and manufacturing campaigns, in order to be informed in real time of each QE. This is a constructive negotiation with the available instruments. Supplier and supplier quality agreements define the quality conditions of materials or services provided at a production site and used in products or product manufacturing. Service quality agreements define the quality conditions of services provided at a production site and used in the manufacture of products.